Position: CISCO ICM Developer

Location: Minneapolis, MN

Duration: Long Term Project

Technical Qualifications:

·         Minimum 5 years of experience using the CISCO ICM software.

·         Understand and be able to use ICM Script editor, build and deploy call routing scripts.

·         Understand the CISCO ICM architecture in the infrastructure.

·         Experience in creating all ICM script editor components that includes data look up elements and dynamic formulas.

·         Expert Understanding of CISO precision routing

·         Should be able to create Cisco Admin , routing scripts and Micro applications

·         Understand the reporting schema for CISCO ICM in the database.

·         Expert understanding of Cisco Contact Center enterprise technologies, including centralized ingress gateways, CVP, VXML, ICM and UCCE/UC integration.

·         Strong understanding of Cisco Unified Communication products like Unified Communication Manager.

·         Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)

·         Experience in developing and modifying custom CUIC reports is a plus

·         Finesse desktop gadget development is a plus