Job opening for Business Analyst/ Production Support with ITIL @Atlanta,GA/ Raleigh, NC Remote
Immediate closing position
Production Support with ITIL
Raleigh, North Carolina
Job Description :
4-6 years industry experience in application production support role
ITIL Certification highly desirable
The candidate needs to have the right communication skills to manage difficult situations across all hierarchy levels.
Good technical knowledge (e.g. Linux, Windows Server 10, Oracle, Java), Hadoop, Palantir, Python would be an asset. Excellent knowledge of Linux commands and utilities required to analyze and solve issues related to large Big data clusters
Candidate needs good multitasking as well as prioritizing skills given the highly dynamic environment.
Incident / Event / Problem / Change Management
Ensure INC tickets are followed up according to SLA’s and KPI’s
Ensure notifications are sent and setup correctly for the specific tenant application
Ensure specific scheduled events are prepared and executed along expectations (upgrades, scheduled maintenance events, DRs, etc.)
Ensure Changes are managed along KPI’s and act as production gatekeeper for changes to production